Came back
Not published
US adults · February 2026 · Pew
60%
read AI summaries at the top of search.
Same adults. The groups overlap.
49%
use a chatbot. The bars do not add.
Output accepted
Not published
Still checked
Not published
Over 30 million
Paid Microsoft 365 Copilot seats, July 2026. A paid seat is not a seat used.
Nearly 40 million
Agents registered in Agent 365. A registered agent is not an agent that worked.
Google says AI Overviews has over 2.5 billion monthly users. That is the company's own count. It is not a Pew share, and it is not drawn as a bar.
| Figure | Who it describes | Why it is not a bar next to 60% |
|---|---|---|
| 61% | US employees who used AI at work and used a chatbot or virtual assistant. Gallup, third quarter of 2025. | It is a share of AI users at work. The question does not separate a built-in tool from a standalone one. |
| 61% | Microsoft Copilot users who reach it inside Word, Excel, or Teams. Ipsos and Epoch AI, March of 2026, 2,021 US adults. About one adult in nine uses Copilot. | It is a share of Copilot users, and it mixes Microsoft 365 Copilot with the free app. |
| 62.1% | Engaged GitHub Copilot Business and Enterprise users still mainly using code completions rather than agent features, July 22, 2026. | It compares people already in each group. It is not a trial that assigned the tool. The code-first group includes agent mode inside the editor. |
| Almost 60% | Microsoft 365 Copilot Chat prompts, one week of February 2026, that were looking up information or refining content. | A prompt mix, not a share of adults. |
| 55% | CISOs at companies with more than 1,000 employees who reported MCP servers or other agent-to-application integrations in production, counting limited use. a16z, chart dated October 18, 2026. 100 security leaders. | Large-company security leaders, and an investor's survey. |
| 52% | Those CISOs comfortable with agents acting only when a person approves, in security operations. | Same survey. Not a share of workers. |
Accounts from one person, on a podcast, with no published method, stay in words. Aetna's chief digital and technology officer said use of a cost tool was less than 10% in the old model and is now almost 70%, and he did not say what either share is of. Kavak's chief product and AI officer said agents handle 96% of customer interactions and 95% of transactions. Novant Health's chief AI officer said a little over 40% of an agent's conversations with surgery patients came after hours and on weekends. HubSpot's chief customer officer said satisfaction fell while a team chased a resolution rate, and gave no rate for the fall. Conflict of interest.